AAR INSURANCE EARNS ISO QUALITY MARK, SETS NEW BENCHMARK FOR CUSTOMER SERVICE

AAR Insurance has received the ISO 9001:2015 Quality Management System (QMS) certification, marking a significant milestone in the insurer’s efforts to strengthen service delivery, governance and operational efficiency across its regional operations.

AAR Insurance CEO & Principal Officer Justine Kosgei and Board Director Jones Nzomo received the certification from Bureau Veritas East Africa Certification Manager Kennedy Obuya during a handover ceremony held at Real Towers, Upperhill, Nairobi.

The internationally recognised certification formally validates AAR Insurance’s adoption of audited quality-management standards designed to improve consistency, efficiency and customer experience.

The certification also reinforces the insurer’s focus on operational resilience and continuous improvement as it seeks to deliver faster and more reliable services to customers.

Speaking during the ceremony, AAR Insurance leadership highlighted the milestone as an important step in embedding quality management across the organisation and strengthening confidence in its service standards.

The certification handover was followed by a cake-cutting ceremony attended by Kosgei, Nzomo and Obuya to commemorate the achievement.

The ISO 9001:2015 certification places emphasis on systematic quality management, customer satisfaction and continual improvement, providing AAR Insurance with a structured framework for maintaining and enhancing its operational standards.