{"id":914,"date":"2026-02-13T16:52:20","date_gmt":"2026-02-13T16:52:20","guid":{"rendered":"https:\/\/livenation254.com\/?p=914"},"modified":"2026-02-13T16:52:56","modified_gmt":"2026-02-13T16:52:56","slug":"safaricom-explains-new-m-pesa-hakikisha-feature-requiring-users-to-re-enter-recipient","status":"publish","type":"post","link":"https:\/\/livenation254.com\/?p=914","title":{"rendered":"Safaricom Explains New M-PESA \u2018Hakikisha\u2019 Feature Requiring Users to Re-Enter Recipient"},"content":{"rendered":"\n<p><strong><em>By Jeff Kizzilah <\/em><\/strong><\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"571\" height=\"483\" data-id=\"915\" src=\"https:\/\/livenation254.com\/wp-content\/uploads\/2026\/02\/1001672883.jpg\" alt=\"\" class=\"wp-image-915\" srcset=\"https:\/\/livenation254.com\/wp-content\/uploads\/2026\/02\/1001672883.jpg 571w, https:\/\/livenation254.com\/wp-content\/uploads\/2026\/02\/1001672883-300x254.jpg 300w\" sizes=\"auto, (max-width: 571px) 100vw, 571px\" \/><\/figure>\n<\/figure>\n\n\n\n<p>Safaricom PLC has clarified the reason behind a newly introduced feature on M-PESA that now requires customers to re-enter the recipient\u2019s phone number twice before completing a transaction.<\/p>\n\n\n\n<p>The update sparked conversation online after X (formerly Twitter) user Yobera (@MrYobera) questioned the change, asking: \u201cYooh @SafaricomPLC, what\u2019s up with re-entering the recipient number while sending money.\u201d<\/p>\n\n\n\n<p>In response, Safaricom confirmed that the change is part of an upgraded Hakikisha feature designed to enhance transaction accuracy and reduce cases of money being sent to the wrong recipient.\u201cHi Yobera. There is a new feature with improved Hakikisha that requires you enter the recipient\u2019s number twice before completing a transaction. We regret the inconvenience caused,\u201d Safaricom stated on X.<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"593\" height=\"355\" data-id=\"916\" src=\"https:\/\/livenation254.com\/wp-content\/uploads\/2026\/02\/1001672881.jpg\" alt=\"\" class=\"wp-image-916\" srcset=\"https:\/\/livenation254.com\/wp-content\/uploads\/2026\/02\/1001672881.jpg 593w, https:\/\/livenation254.com\/wp-content\/uploads\/2026\/02\/1001672881-300x180.jpg 300w\" sizes=\"auto, (max-width: 593px) 100vw, 593px\" \/><\/figure>\n<\/figure>\n\n\n\n<p>According to the company, the enhanced Hakikisha function is aimed at:Reducing erroneous transactionsMinimizing fraud and accidental transfersStrengthening customer protectionWhile some users have expressed frustration over the additional step, Safaricom maintains that the move is intended to safeguard customers\u2019 funds and improve overall transaction security.<\/p>\n\n\n\n<p> Customer ReactionsThe feature has generated mixed reactions on social media, with some users welcoming the added security measure, while others describe it as time-consuming during urgent transactions.<\/p>\n\n\n\n<p>Safaricom has acknowledged the inconvenience but emphasized that customer safety remains a top priority.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>By Jeff Kizzilah Safaricom PLC has clarified the reason behind a newly introduced feature on M-PESA that now requires customers to re-enter the recipient\u2019s phone&hellip; <\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34],"tags":[],"class_list":["post-914","post","type-post","status-publish","format-standard","hentry","category-corporate-news"],"_links":{"self":[{"href":"https:\/\/livenation254.com\/index.php?rest_route=\/wp\/v2\/posts\/914","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/livenation254.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/livenation254.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/livenation254.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/livenation254.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=914"}],"version-history":[{"count":1,"href":"https:\/\/livenation254.com\/index.php?rest_route=\/wp\/v2\/posts\/914\/revisions"}],"predecessor-version":[{"id":917,"href":"https:\/\/livenation254.com\/index.php?rest_route=\/wp\/v2\/posts\/914\/revisions\/917"}],"wp:attachment":[{"href":"https:\/\/livenation254.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=914"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/livenation254.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=914"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/livenation254.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=914"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}